Privacy Policy

1. INTRODUCTION

Loop Freights (“Loop Freights”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information collected, processed, and managed through our fleet management, vehicle tracking, logistics, dispatch, and related technology platforms (collectively, the “Platform”).

This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process personal information relating to our customers, employees, drivers, riders, fleet owners, contractors, business partners, users, and other individuals who interact with our services.

Our fleet management and vehicle tracking services may involve the collection of location, vehicle, driver, operational, and technical information. We recognize that location and movement information can be sensitive and therefore apply appropriate safeguards to its processing.

By using or accessing the Platform, you acknowledge that you have read and understood this Privacy Policy and, where required by applicable law, consent to the processing of your personal information as described herein.

2. SCOPE

This Privacy Policy applies to personal information processed through:

• Loop Freights fleet management systems
• Vehicle tracking and telematics systems
• GPS-enabled devices and vehicle tracking units
• Driver and rider applications
• Web and mobile applications
• Dispatch and logistics management systems
• Customer portals and dashboards
• APIs and third-party integrations
• Customer support channels
• Fleet, delivery, and operational management tools
• Other Loop Freights services that reference or link to this Privacy Policy

This Policy applies whether information is collected directly from an individual, automatically through a device or vehicle, or received from an authorized customer, fleet owner, employer, partner, or service provider.

3. DEFINITIONS

For purposes of this Policy:

• “Personal Data” means any information relating to an identified or identifiable individual.
• “Vehicle Tracking Data” means information generated by or associated with a vehicle tracking or telematics device, including GPS coordinates, location history, speed, direction, trip information, and vehicle status.
• “Fleet Data” means information relating to vehicles, fleet operations, routes, trips, maintenance, fuel usage, and other operational activities.
• “Driver” means includes drivers, riders, operators, or other individuals authorized to operate or use a vehicle managed through the Platform.
• “Customer” means an individual or organization using Loop Freights services.
• “Processing” means includes collecting, recording, organizing, storing, retrieving, using, transmitting, sharing, analyzing, or deleting personal data.

4. INFORMATION WE COLLECT

Depending on the services used, Loop Freights may collect the following categories of information.

5. GPS AND LOCATION INFORMATION

Vehicle tracking is a core component of Loop Freights' fleet management services. Where tracking functionality is enabled, we may collect:

• Real-time GPS coordinates
• Historical location information
• Routes travelled
• Start and destination locations
• Trip duration
• Distance travelled
• Speed
• Direction
• Stops and dwell times
• Geofencing events
• Route deviations
• Pickup and delivery locations
• Arrival and departure times
• Other telematics information generated by the vehicle or tracking device

Where a tracking device is installed in a vehicle, location information may be collected whenever the device is active, including when a vehicle is being operated by an authorized driver.

6. HOW WE COLLECT INFORMATION

We may collect information through:

7. PURPOSES FOR PROCESSING PERSONAL DATA

Loop Freights may process personal information for legitimate and disclosed purposes, including:

8. LEGAL BASIS FOR PROCESSING

Where applicable, Loop Freights processes personal data on one or more lawful bases, including:

• Consent
• Performance of a contract
• Compliance with legal or regulatory obligations
• Protection of vital interests
• Legitimate interests, where those interests are not overridden by applicable privacy rights
• Other lawful bases recognized under applicable law

Where consent is the applicable legal basis, individuals may withdraw consent subject to legal or contractual limitations. Withdrawal of consent may affect our ability to provide certain services where the processing is necessary to provide those services.

9. VEHICLE TRACKING AND PRIVACY

Loop Freights recognizes that vehicle tracking can create privacy implications. Accordingly:

1. Tracking will be implemented for legitimate operational, safety, security, compliance, and service purposes.
2. Access to tracking information will be limited according to user roles and business requirements.
3. Location information will not knowingly be used for unrelated purposes without an appropriate lawful basis.
4. Tracking information will not be sold as a standalone personal-data product.
5. Customers using Loop Freights tracking services are responsible for ensuring appropriate notices are provided to drivers and other individuals subject to tracking.
6. Where legally required, appropriate consent or other lawful authorization should be obtained before tracking is activated.
7. Access to historical location information will be controlled and monitored.
8. Tracking information will be retained only for as long as reasonably necessary for the purposes for which it was collected, subject to legal, contractual, operational, and dispute-resolution requirements.

10. COOKIES AND TECHNOLOGY

Our web and mobile platforms may use cookies, device identifiers, SDKs, logs, and similar technologies to:

• Maintain user sessions
• Authenticate users
• Improve platform functionality
• Understand usage patterns
• Monitor system performance
• Detect fraud or security threats
• Improve user experience

Users may be able to control certain cookies through their browser or device settings. Disabling certain technologies may affect the functionality of some Platform features.

11. DATA SHARING AND DISCLOSURE

Loop Freights does not sell personal information to third parties. We may share personal information where necessary and lawful with:

All third-party processors and service providers are expected to maintain appropriate confidentiality and security safeguards.

12. INTERNATIONAL DATA TRANSFERS

Some of our technology or service providers may process information outside Nigeria or outside the jurisdiction in which the information was originally collected. Where personal data is transferred across borders, Loop Freights will implement appropriate safeguards and comply with applicable data protection requirements governing international transfers.

13. DATA SECURITY

Loop Freights maintains technical, organizational, and administrative safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Accidental loss
• Destruction
• Alteration
• Misuse
• Fraud
• Other unlawful processing

Security measures may include:

• Encryption
• Authentication controls
• Role-based access
• Access logging
• IP restrictions
• Secure APIs
• Network security
• System monitoring
• Vulnerability management
• Backup procedures
• Incident monitoring
• Employee confidentiality obligations

However, no electronic system or transmission method can be guaranteed to be completely secure.

14. ACCESS CONTROL

Access to personal and fleet information is granted according to the principle of least privilege. Personnel may only access information reasonably required to perform their assigned responsibilities.

Depending on their role, users may have access to:

• Live vehicle locations
• Historical trips
• Driver information
• Vehicle information
• Maintenance information
• Delivery information
• Operational reports

Administrative access will be restricted to authorized personnel and subject to appropriate monitoring.

15. DATA RETENTION

Loop Freights retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Providing services
• Maintaining business records
• Resolving disputes
• Enforcing agreements
• Meeting legal and regulatory requirements
• Supporting audits
• Preventing fraud
• Protecting legitimate business interests

Retention periods may vary depending on the category and sensitivity of information. When information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

16. DATA ACCURACY

We take reasonable steps to ensure that personal information processed through our systems is accurate and up to date. Users and customers should notify us where information is inaccurate, incomplete, or outdated.

17. DATA SUBJECT RIGHTS

Subject to applicable law, individuals may have rights including:

• Right to be informed about processing
• Right to request access to personal information
• Right to request correction of inaccurate information
• Right to request deletion where legally applicable
• Right to object to certain processing
• Right to restrict certain processing
• Right to withdraw consent where consent is the lawful basis
• Right to data portability where applicable
• Right to lodge a complaint with the relevant data protection authority

These rights may be subject to legal and regulatory limitations.

18. EMPLOYEE AND DRIVER PRIVACY

Where Loop Freights or its customers use the Platform to manage employees, drivers, or riders, personal information may be processed for legitimate employment, contractual, operational, safety, security, and compliance purposes. Such processing may include:

• Driver identification
• Location tracking
• Route monitoring
• Delivery performance
• Vehicle assignment
• Incident records
• Safety compliance
• Working activity associated with tracked vehicles
• Operational performance

Customers using Loop Freights as an employer or fleet-management platform remain responsible for ensuring that their internal policies, employment arrangements, driver notices, and tracking practices comply with applicable employment and privacy laws.

19. CHILDREN'S PRIVACY

Loop Freights' fleet management and vehicle tracking services are not intended for children. We do not knowingly collect personal information from children except where necessary for a legitimate service or where legally permitted and appropriately authorized. If we become aware that personal information has been collected from a child unlawfully, we will take reasonable steps to address the situation.

20. DATA BREACH AND SECURITY INCIDENTS

Where Loop Freights becomes aware of a personal-data breach, we will activate our applicable incident response procedures. Depending on the nature and severity of the incident, this may include:

• Containing the incident
• Investigating the cause
• Assessing affected information
• Taking corrective action
• Notifying affected customers or individuals where required
• Notifying relevant regulatory authorities where legally required
• Implementing measures to prevent recurrence

21. THIRD-PARTY LINKS AND INTEGRATIONS

The Platform may integrate with or provide links to third-party services. Loop Freights is not responsible for the privacy practices of independent third parties. Users should review the privacy policies of third-party platforms before providing personal information or enabling integrations.

22. API AND SYSTEM INTEGRATIONS

Where Loop Freights integrates with third-party platforms through APIs, data exchanged through such integrations will be limited to information reasonably required for the relevant service. We will implement appropriate technical and contractual controls for authorized integrations, including where applicable:

• Authentication
• Access tokens
• Encryption
• API permissions
• Logging
• Rate limiting
• Monitoring
• Access revocation

23. MARKETING COMMUNICATIONS

Where permitted by law, Loop Freights may send service-related communications and, where appropriate, marketing communications. Users may opt out of non-essential marketing communications by following the unsubscribe instructions provided or contacting us directly.

Service-critical communications, including security alerts, account notifications, delivery updates, and important operational notices, may continue even where marketing communications have been declined.

24. CHANGES TO THIS PRIVACY POLICY

Loop Freights may update this Privacy Policy periodically to reflect:

• Changes in our services
• Changes in technology
• Changes in applicable laws
• Regulatory requirements
• Operational developments
• Improvements to our privacy practices

The updated version will be published through appropriate channels, together with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

25. GOVERNANCE AND ACCOUNTABILITY

Loop Freights is committed to implementing appropriate privacy governance across its fleet management and vehicle tracking operations. This includes:

• Privacy-conscious product design
• Access management
• Staff confidentiality obligations
• Data security controls
• Vendor management
• Incident response
• Periodic review of data-processing activities
• Appropriate training and awareness

Where required, Loop Freights may appoint or designate an appropriate Data Protection Officer or privacy lead to oversee compliance and data protection matters.

26. CONTACT US

Questions, requests, complaints, or concerns regarding this Privacy Policy or the processing of personal information may be directed to:

For data-subject requests, users should provide sufficient information to enable Loop Freights to verify their identity and locate the relevant information.

27. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws and data protection regulations governing Loop Freights' operations, including applicable Nigerian data protection legislation and regulations. Where there is a conflict between this Policy and a mandatory legal or regulatory requirement, the applicable legal or regulatory requirement shall prevail.

28. ACKNOWLEDGEMENT

By accessing or using the Loop Freights Fleet Management and Vehicle Tracking Platform, users acknowledge that they have had an opportunity to review this Privacy Policy. Where processing requires consent under applicable law, consent will be obtained through an appropriate mechanism.

Loop Freights is committed to responsible data stewardship, transparent vehicle tracking, privacy by design, and the protection of the individuals and businesses entrusted to its platform.